We hope that your experience with us is as effortless as possible, however, we do acknowledge that questions may arise.Please see below the answers to our frequently asked questions…
Q - “How long does it usually take for an order to arrive?”
A – Items are rush shipped within 1-2 business days from our Colorado warehouse using fast & tracked shipping with USPS. Depending on the products ordered, however, most should arrive within 7-10 business days. In the event an item you have ordered is on backorder you will be notified via the email address you registered during checkout.
We also supply you with tracking information in an e-mail once your products ship. You can always track your package using that number. If it has been well over a week and you still haven't received your shipment, you should check the tracking number first. If the tracking number does not show a tracking update or show as delivered or you think there is a delivery issue please reach out to us at https://myfreegear.com/help within 60 days of your order.
Q – “What is my tracking number and where’s my order?”
A – Tracking is made available by USPS and will be emailed to the same email address you registered during checkout within 7 - 10 days after your initial order. Please reach out if you haven’t received your tracking information after 10 days by contacting support here.
We do our best to ship every item with care. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
We will then ship you a replacement of the exact item, just pay shipping & handling.
You can contact support here.
Q – “Can I change my order or shipping details after the order has been processed?”
A - We do our best to make and keep our customers happy by getting orders in their hands as fast as possible.
Our fulfillment department is very fast and usually gets your product over to the shipping department within a few hours after your order has been placed.
If you need to make changes to your order you will need to contact us within a 2 - 3 hours of placing your order.
We will try our best but can't guarantee your order hasn't already been shipped.
Once your order has been shipped it can not be changed. You can submit an order change request by contacting support here.
We can change:
Q – “Can I cancel my order?”
A - We do our best to make and keep our customers happy by getting orders in their hands as fast as possible. Our fulfillment department is very fast and usually gets your product over to the shipping department within a few hours after your order has been placed. You must contact us within 2 - 3 hours as most orders are shipped the same day they are ordered. We cannot cancel your order once it has been shipped. You can submit an order cancellation request by contacting support here.
Q – “How can I cancel my recurring membership payment?”
A – You can instantly & automatically cancel your recurring membership at any time, no questions asked by contacting support here.
Q – “How do I get a refund?"
A - If you want a refund for any order, please contact our friendly customer service team and we'll help you out. We strive to make sure that all of our customers are 100% satisfied with our products, so we'll always get you taken care of for any reason. You can contact support here.
Q – "What if there's an issue with my product?"
A – If there's any issue with your product, first make sure that you double check the instructions, and then double check the power sources as well. If there's any issue that you continue having, simply let us know! We strive to make all our customers happy, so if there's any issue at all, we're happy to either replace the product(s) or issue a refund. No problem! You can contact support here.
Need some help with your product, or need to view instructions? Visit our instruction page here.
If we still haven’t managed to answer your questions, please contact support here.
Our goal is customer satisfaction and our friendly support team is eager to help any request you have.